Privacy Policy
We welcome you aboard!
This Privacy Policy is for MTronic Smart Building Solution. It will transparently discuss how we may collect your data to innovate our products and send relevant updates to improve your experience. Please read it carefully before using the MTronic Smart Building Solution.
In the Privacy Policy, the MTronic Smart Building Solution and all related products and devices, are referred to as the ‘Product’. The MTronic Smart Building Application (for both iOS and Android) is referred to as the ‘App’. The Product and the App are collectively referred to as the ‘Services’.
Information that we collect
When using our Services, we will like you to submit some information to us. We, or any of the third-party software, service(s), or hardware device(s) may also require capturing the way you interact with the elements of our Services.
- Sign up credentials: You are required to provide your name and email address to complete the sign-up process.
- User submissions: In some cases, our Services, or one or all the third-party software, service(s), or hardware device(s) may require you to submit some information with us. This document refers to them as ‘User Submissions’.
- Data from Device: Since we are constantly evolving our Services to add innovation, efficiency, and reliability for everyone, we may like to capture the way you use them or any of the third-party software, service(s), or hardware device(s) integrate with them. This data is referred to as ‘Data from Device’.
- Device and location access: Since some of our devices operate on the wireless mesh technology, we will need to access your device’s mesh connection to allow our products to communicate with your device(s). Note that we will also require your location to process where the components of our Product are installed and how to control them.
Your sharable data
We may record your data through different sources such as our Services or any third-party software, service(s), or device(s). You understand that in some cases, our Services require to interact with one or more integrated third-party software, service(s), and/or hardware device(s) to operate properly. To make that possible, the above-mentioned may like to capture or utilize your data submissions or the Data from the Device during their interaction with our Services.
How we can use your data
There are a variety of reasons why we would like to record your information and how can we use it. Some of them are listed as follows:
- To understand the user behavior with our Services, or any third-party software, service(s), and hardware device(s).
- To understand user preferences that will help us develop new methods, solutions, and products for our customers.
- To introduce modifications in the form of Updates, which improve the quality, reliability, and efficiency of our Services.
- To observe if any unlawful activities are being carried out using our Services.
- To record user preferences and provide promotional and marketing content according to your personal choices.
- To record your interactions with our Services, and/or any third-party software, service(s), and hardware device(s) for enhancing user experience in terms of look and feel, functionality, and any related content.
Right to Object or Modify
If your personal data is processed by us based on legitimate interests. You have the right to object to the processing of your personal data and If the objection is directed against the processing of personal data for the purpose of direct marketing, you have a general right of objection without the requirement to indicate a special situation.
Requests to access, change, or remove your information will be handled within sixty (60) days. Upon receipt of a request from one of our Customers for us to remove the data, we will respond to their request within sixty (60) days. We will retain personal information that we store and process on behalf of our Customers for as long as needed to provide the Services to our Customers. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you are a Customer or otherwise provide us with personal information in connection with your use of our Website, application, or Services, we will delete this information upon your request, provided that, notwithstanding such request, this information may be retained for as long as you maintain an account for our Services, or as needed to provide you with our Services, comply with our legal obligations, resolve disputes and enforce our agreements.
Request for Data Deletion:
In case you want to request access, change, or remove your information, please write us at: privacy@mtronic.io
Cookies
What are cookies?
Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.
Cookies we use and their purposes
Name | Used By | Description | Expiration |
---|---|---|---|
AEC | Helps detect spam, fraud, and abuse to ensure advertisers are not charged for invalid interactions with ads. | 6 months | |
APISID | Enables Google to collect user information for videos hosted by YouTube. | 2 years | |
1P_JAR | Facilitates ad delivery or retargeting for marketing purposes. | 1 month | |
DSID | Google DoubleClick | Identifies signed-in users on non-Google sites to respect their ad personalization settings. | 2 weeks |
SIDCC, SID & HSID | Contains encrypted user data for Google Account ID and sign-in time to block various attacks. | 2 years | |
IDE | Google DoubleClick | Facilitates ad delivery or retargeting, with varying expiration based on location. | 13 months in EEA, Switzerland, and UK; 24 months elsewhere |
NID | Displays Google ads in services for signed-out users, including playing YouTube videos. | 6 months after last use | |
OTZ | Used by Google Analytics to track website traffic information. | 1 month | |
SSID and SAPISID | Collects visitor data for YouTube videos and Google Maps integrated maps. | Persistent | |
SEARCH_SAMESITE | Prevents cross-site information leakage and provides protection against certain attacks. | 6 months | |
_ga | Google Analytics | Identifies unique users for Google Analytics. | 2 years |
gcl | Helps advertisers determine the actions users take on their site after clicking ads. | 90 days | |
_gid | Google Analytics | Tracks user behavior for Google Analytics. | 24 hours of inactivity |
AMCV_ and AMCVS_ | Adobe Experience Cloud | Store last visit and track user interactions. | 2 years (AMCV_), session end (AMCVS_) |
DV | Facilitates ad delivery or retargeting. | 1 day | |
UserMatchHistory | LinkedIn Ads ID syncing. | 30 days | |
__hstc | HubSpot | Main cookie for tracking visitors. | 6 months |
_fbp | Facebook / Meta | Stores and tracks visits across websites. | 3 months |
_guid | Used to identify a LinkedIn Member for advertising through Google Ads. | 3 months | |
aam_uuid | Adobe | Sets for ID sync for Adobe Audience Manager. | 30 days |
ajs_anonymous_id | Atlassian Jira Servicedesk | Stores last visit. | 1 year |
ar_debug | Supports Google attribution reporting API integration. | Session | |
bcookie | Browser Identifier cookie to identify devices accessing LinkedIn. | 1 year | |
datr | Provides fraud prevention. | 2 years | |
dfpfpt | Microsoft | Unique user identifier to prevent abuse in payment workflows for LinkedIn. | 2 years |
dpr | Facebook / Meta | Records device pixel ratio and high-contrast mode status for optimal site rendering. | 7 days |
fptctx2 | Microsoft | Used to prevent abuse in payment workflows for LinkedIn. | Session |
fr | Ads targeting cookie for Facebook. | 3 months | |
gpv_pn | Adobe | Retains and fetches previous page visited in Adobe Analytics. | 6 months |
hubspotutk | HubSpot | Keeps track of a visitor's identity for HubSpot. | 6 months |
__Secure-3PSID, __Secure-3PSIDCC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC | Builds a profile of website visitor interests to show relevant and personalized ads through retargeting. | 2 years | |
AnalyticsSyncHistory | Stores information about the time a sync took place with the lms_analytics cookie. | 30 days | |
lang | Remembers a user's language setting for LinkedIn.com. | Session | |
li_sugr | Makes a probabilistic match of a user's identity outside Designated Countries. | 90 days | |
liap | Denotes the logged-in status of a member for non-www domains. | 1 year | |
lidc | Facilitates data center selection for LinkedIn. | 1 day | |
lms_ads and lms_analytics | Used to identify LinkedIn Members off LinkedIn for advertising and analytics. | 30 days | |
ps_n & ps_l | Facebook advertising cookies. | 1 year | |
s_cc, s_ips, s_plt, s_pltp, s_ppv, s_tp, s_tslv | Adobe | Various cookies used for Adobe Analytics. | Session or 6 months |
sdsc | Signed data service context cookie used for database routing to ensure consistency. | Session | |
usida | Collects a combination of the user's browser and unique identifier for tailored advertising. | Session | |
wd | Stores the user's screen resolution for Facebook. | 7 days | |
_hjSessionUser_{site_id} | Hotjar | Persists the Hotjar User ID for site attribution. | 1 year |
_hjSession_{site_id} | Hotjar | Holds current session data for Hotjar. | 30 minutes, extended on user activity |
_hp2_ses_props* | Hotjar | To store performed actions on the website. | 30 minutes |
_hp2_id.* | Hotjar | To Store and track interaction. | 14 months |
__cfruid | Cloudflare | Cloudflare sets this cookie to identify trusted web traffic. | Session |
_ALGOLIA | Hotjar | This lets you identify users across sessions with the persistent, anonymous user token. | 6 months |
cf_clearance | Cloudflare | It specifies the duration our website is accessible to a visitor that successfully completed a previous Captcha or JavaScript challenge. | 30 minutes |
_hjHasCachedUserAttributes | Hotjar | Enables Hotjar to know whether the data set in _hjUserAttributes Local Storage item is up to date or not. | Session |
Your privacy matters
We understand, respect, and care for your data privacy. Therefore, we take appropriate physical, digital, and administrative measures to secure your data that we capture when you interact with our Services. These measures are taken according to the rules and regulations of Data Security and Protection, including other measures to maintain your data integrity and privacy.
HOWEVER, WE DO NOT CLAIM THAT ANY THIRD-PARTY SOFTWARE, SERVICE(S), OR HARDWARE DEVICE(S) CANNOT USE YOUR SUBMISSIONS AND/OR DATA FROM YOUR DEVICE(S) FOR UNLAWFUL PURPOSES.
Disclaimer
Please understand that:
- The responsibility of the authenticity and security of your account credentials lies with you.
- Your account password is encrypted, and we do not save your password.
- We will not be responsible for any loss or damage to/from the User Submissions and Data from Device due to your failure to comply with the Terms of Use .
- By reading this document, you are bound to agree that you allow us to capture the Data from Device, however, it will remain your property and thus, your responsibility.
- We do not retain the rights of any consequences of the third-party software, service, or hardware device interaction with your user submissions or Data from Device.
Terms of Use
Please review the associated Terms of Use before using our services.
Conclusion
Since we revise the Privacy Policy regularly, we highly recommend that you keep visiting it every now and then to stay updated.
BY READING THIS PRIVACY POLICY, YOU AGREE THAT (A) YOUR DATA IS YOUR RESPONSIBILITY, HOWEVER, WE WILL NOT SHARE YOUR CONFIDENTIAL INFORMATION WITH ANYONE WITHOUT YOUR CONSENT. (B) WE DO NOT CLAIM THAT ANY THIRD-PARTY SOFTWARE, SERVICE(S), OR HARDWARE DEVICE(S) CANNOT USE YOUR SUBMISSIONS AND/OR DATA FROM YOUR DEVICE(S) FOR UNLAWFUL PURPOSES.
Products
General
Contact Us
+92 51 111 000 677 - ext 107 ,+92 326 0677677
Islamabad:
1st Floor, Signature One Plaza, BS-14, Business Square, Gulberg Greens, Islamabad.
Lahore:
Office G-02, COLABS, 50-N, Gurumangat Road, Gulberg 2, Lahore.
Karachi:
Office No. 01/9, 1st Floor, MA Tabba Foundation Building, Gizri Rd, Block 9 Clifton, Karachi.